Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RuVal LLC. The collective work includes works that are licensed to RuVal LLC. Copyright 2009, RuVal LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with RuVal LLC or purchasing RuVal LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RuVal LLC or to purchase RuVal LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RuVal LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of RuVal LLC used in the site are trademarks or registered trademarks of RuVal LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RuVal LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RuVal LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. RuVal LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
RuVal LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RuVal LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a RuVal LLC product is mistakenly listed at an incorrect price, RuVal LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. RuVal LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RuVal LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by RuVal LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
RuVal LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to RuVal LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of RuVal LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of RuVal LLC products) must be commenced within one (1) year after the claim or cause of action arises. RuVal LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. RuVal LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a RuVal LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
RuVal LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, RuVal LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, RuVal LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RuVal LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless RuVal LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, RuVal LLC may link to sites operated by third parties. However, even if the third party is affiliated with RuVal LLC, RuVal LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of RuVal LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, RuVal LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Contact Us:

RuVal Comphy Linens
8710 W. Hillsborough Ave #173
Tampa, FL 33615

Customer Service # 813-475-6484.
General Shipping rules for returns:
  • Exchanges: If you are exchanging merchandise you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or near equal value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges.
  • Returns: If you are returning merchandise for a refund, you are responsible for the cost of returning the items to us. Unfortunately, we cannot reimburse you for the original shipping charges. If you have taken advantage of a free shipping offer there will be a 10% restocking fee for returns.
  • Incorrect orders: If we have inadvertently sent you incorrect merchandise, we apologize. You will not be charged for the shipping costs of replacement merchandise and we will arrange for the items to be shipped back to us.
  • Defective merchandise: We can issue a return postage label for you if your item is defective. Please call us to discuss this option. We can only pay for return postage if the item is defective.
  • Credits to your charge card or PayPal account: A credit will be issued as soon as we receive your return. It may take one to two billing cycles for a refund to appear on your credit card statement.
For linens:
You may return an item for refund or replacement within 30 days of the shipment date provided that the item has not been used. Used or opened bed sheet sets are exchangeable up to 1 year if they thin, pill, shrink or fade or have other manufacturers defect. Shipping and handling charges are non-refundable. All returns must be accompanied by a copy of the receipt. When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
 
For apparel:
We take great pride in our reputation for quality and value, and guarantee unconditionally every piece of merchandise shipped against any defect in fabric, trim or workmanship. If you are dissatisfied with a purchase, please return the item within 14 days of its receipt and we will gladly assist you with a prompt exchange provided that the garment is un-worn and in its original packaging (including hang tags).
THERE ARE NO RETURNS OR EXCHANGES ALLOWED FOR PANTIES.

Orders placed in November and December have an extended return policy time. All items purchased during these months are eligible for return or exchange for 60 days.
 
 
  
 
Please email us at support@ruvallinens.com or call us at 813-475-6484 to start the return process.
Returns should be mailed to
RuVal Linens
8710 W. Hillsborough Ave. #173
Tampa, FL 33615